Shipping policy
At Arnsley Heavy Diesel & Fabrication, we aim to process and dispatch orders as quickly and efficiently as possible.
Processing Times
- Orders are typically processed within 1–3 business days.
- Custom fabrication or special-order items may require additional lead times.
- Customers will be contacted if delays occur.
Shipping Methods
- We use trusted freight and courier providers across Australia.
- Shipping options and pricing are calculated at checkout where applicable.
- Large, heavy, or oversized items may require custom freight quotes.
Delivery Timeframes
Estimated delivery times vary depending on location:
- Metro areas: 2–7 business days
- Regional areas: 5–14 business days
Please note these are estimates only and may vary due to freight carrier delays.
Freight Charges
- Shipping costs are non-refundable once dispatched.
- Additional freight charges may apply for residential addresses or oversized items requiring lifting equipment i.e Forklift.
Delivery Responsibility
- Customers must ensure shipping details are correct at the time of purchase.
- Risk and responsibility for goods pass to the customer upon delivery.
Damaged or Missing Items
If your order arrives damaged or incomplete:
- Notify us within 48 hours of delivery
- Provide photos and order details where possible
We will work with the freight provider to resolve the issue promptly.
Pick-Up Option
Local pick-up may be available by prior arrangement.
Contact
For freight enquiries or custom shipping quotes, please contact us directly through our website or business contact details.